Job Description

Overview:
This position is part of Wells Fargo's Contact Center Modernization Initiative , a top 3 enterprise priority focused on migrating contact center applications and agents to a modern cloud platform by 2027. The selected PM5 will lead wave-based migrations, coordinate with business partners, manage 16+ project managers, and ensure end-to-end delivery across a multi-year roadmap.

Key Responsibilities:

• Lead wave migrations from discovery to deployment.

• Partner with business units and contact center operations for seamless transitions.

• Coordinate and guide a large PM team ensuring consistent delivery.

• Manage complex scheduling, OT, and onsite Command Center presence.

• Drive change management and stakeholder engagement.

• Oversee integrations involving IVR, agent scheduling, and cloud tools.

Required Experience:

• 7+ years in Project Management (financial services strongly preferred).

• Deep understanding of contact center operations and modernization.

• Waterfall & Agile delivery experience.

• Experience with cloud platform transitions.

• Familiarity with IVR systems and workforce management integrations.

Preferred Tools:

• Monday.com or similar project management applications.

• Working knowledge of cloud-based contact center technology.

Additional Details:

• 3 days onsite hybrid schedule in Charlotte.

• Flexibility required during high-impact wave migrations.

• Project runs through November 2027 .

Please have this filled out with your submittal and let them know if they're a fit i'll be submitting them to the account manager.

Current location:

Citizenship of Candidate (H1, F1, EAD, US Citizen)

Pay rate:

W2 or C2C:W2

Medical Benefits Y/N:

Committed to 4 days a week onsite (or NA):

Available to interview:

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Is CN currently working?

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