Monitor and manage support tickets, ensuring timely resolution of customer requests.
Provide high-level support for Salesforce, Outlook, and network connectivity issues.
Handle critical systems, analyze data, and provide insights to fulfill customer requests.
Oversee VIP accounts and support sales teams with connection readiness.
Assist with customer escalations and ensure team quality standards of service.
Train, coach, and upskill Remote Support Technicians in daily tasks.
Perform predictive/condition-based analyses of data and develop actionable recommendations.
Interact with customers via phone, chat, and email to provide remote troubleshooting support.
Create cases and initiate work orders for Field Services as needed.
Collaborate with a network of experts for advanced support and data analysis.

Strong proficiency in Salesforce and Outlook, with superuser knowledge of Outlook for support.
Networking skills, particularly in network connectivity and troubleshooting.
Excellent organizational skills and the ability to shift priorities based on urgency.
Strong communication skills for interacting with customers and vendors.
Ability to work independently and manage multiple tasks without guidance.

Dependable team player with a strong understanding of critical power and cooling systems.
Experience in remote support and troubleshooting in a technical environment.
Ability to analyze data and generate meaningful insights for customer actions.
Must be available to work Monday to Friday, 8 AM – 5 PM Central Time.

Monday to Friday, Shift work,