Job Description
Job Responsibilities:
- Daily support of network and workstation printers
- Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
- Escalates problems to a technician as necessary
- Keeps the customer up to date on the progress of problem resolution
- Provides end users with detailed remote access knowledge and documents complete trouble shooting information
- Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
- Responsible for on-site hardware & consumables inventory
- Responsible for printer procurement as required by the customer
- Responsible for printer hot swap inventory
- Documents and reports all fleet meter reads
- Maintains printer fleet tools/databases
Skills:
- Will be responsible for printer installs, moves, toner delivery, and some basic printer triage
- IT Help Desk Support experience (application & hardware support)
- Technical Training & Certifications: HP Certifications
Education/Experience:
- High School Diploma (or equivalent) with additional education preferred
Job Tags