The IT Support Specialist provides comprehensive IT help desk and technical support for a global technical assistance program. This role involves hardware, software, network, and cybersecurity support, ensuring compliance with government-wide cybersecurity directives. The position is based in Washington, DC, and requires a detail-oriented individual capable of handling diverse IT-related tasks.
Location:District of Columbia, United States
Responsibilities:
- Provide hardware, software, and network support for global staff.
- Ensure governance and information assurance/cybersecurity compliance.
- Deliver IT services, including remote technical support, device troubleshooting, and IT asset provisioning.
- Manage software/hardware maintenance and IT inventory.
- Provide email support, including account management and archiving.
- Support, maintain, repair, and replace IT assets.
- Troubleshoot M365 and other software issues.
- Support Audio/Video equipment.
Required Skills & Certifications:
- Experience with hardware, software, and network support.
- Knowledge of cybersecurity principles and compliance.
- Experience with IT service delivery and remote technical support.
- Proficiency in email account management.
- Experience with IT equipment maintenance and repair.
Preferred Skills & Certifications:
- Not specified in the provided information.
Special Considerations:
- The position is hired under a personal services contract.
Scheduling:
- Not specified in the provided information.